Shipping & Returns Policy

Shipping

Production Time

All Framory pieces are made to order.

Production times vary by location, but most orders are fulfilled within 10 business days.

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Shipping Time

Shipping times vary based on your location and are calculated at checkout.

Shipping occurs after production is complete and is not included in the production timeline.

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Free Shipping (USA)

We offer free standard shipping within the United States on orders over $150.

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Order Tracking

Once your order ships, you will receive a tracking number via email.

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Returns & Replacements

Made-to-Order Policy

All Framory products are custom-made to your specifications. Because of this, all sales are final.

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Damaged or Defective Items

We will replace items if they arrive damaged or there is a production defect.

To request a replacement, you must:

• Provide clear photos of the issue
• Contact us at hello@framory.ai

Requests must be submitted within a reasonable time after delivery.

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Non-Returnable Situations

We do not accept returns or replacements for:

• Customer preference (e.g. change of mind)
• Minor variations in color, texture, or appearance
• Dissatisfaction with AI-generated artwork after approval

We strongly encourage reviewing your artwork carefully before placing an order.

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Order Issues

If you experience any issues with your order, please contact:

hello@framory.ai

We will work with you to resolve the issue as quickly as possible.

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