Privacy policy

1. Introduction

Framory (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

By using Framory, you agree to the practices described in this policy.

---

2. Information We Collect

Personal Information You Provide

• Name
• Email address
• Shipping and billing address
• Payment information (processed securely by Shopify)
• Uploaded images and content
• Messages sent to customer support

Automatically Collected Information

• IP address
• Browser and device information
• Pages visited and interactions
• Referring URLs
• Cookies and tracking data

Generated Content

When you upload images, we process them to generate AI-based artwork.

---

3. How We Use Your Information

We use your information to:

• Provide and deliver our products and services
• Process payments and fulfill orders
• Generate and improve AI artwork
• Communicate with you about orders, support, and updates
• Improve our website, products, and user experience
• Run advertising and marketing campaigns
• Detect and prevent fraud or misuse

---

4. Uploaded Images & AI Processing

• Your uploaded images are used solely to generate your artwork
• We do not sell, rent, or publicly distribute your images
• Images may be temporarily stored for processing, fulfillment, and support
• You retain ownership of your original content

---

5. Sharing of Information

We share information only as necessary to operate our business:

• Shopify (payment processing and checkout)
• Printing and fulfillment partners
• Shipping carriers
• Analytics and advertising platforms (Google Analytics 4, Meta, Pinterest, Google Ads)
• Customer support and infrastructure providers

We do not sell your personal information.

---

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Understand how users interact with our website
• Measure performance and improve functionality
• Deliver relevant ads across platforms such as Google, Meta, and Pinterest

We display a cookie consent banner that allows you to manage your preferences.

You can opt out of non-essential tracking at any time through our cookie settings or your browser.

---

7. Advertising & Analytics

We use third-party tools including:

• Google Analytics 4 (GA4)
• Meta (Facebook/Instagram)
• Pinterest Ads
• Google Ads

These platforms may use cookies, pixels, and similar technologies to track activity and measure ad performance.

Data may be used for:

• Conversion tracking
• Audience building
• Ad personalization (where permitted)

You can opt out of personalized advertising through your browser or platform settings.

---

8. Data Retention

We retain your information only as long as necessary to:

• Provide services and fulfill orders
• Comply with legal obligations
• Resolve disputes and enforce agreements

Uploaded images may be deleted after a reasonable period unless needed for active orders or support.

---

9. Data Security

We implement industry-standard safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

---

10. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Opt out of marketing communications
• Request a copy of your data

To make a request, contact: **hello@framory.ai **

---

11. Children's Privacy

Framory is not intended for individuals under 13 years old.

We do not knowingly collect personal data from children.

---

12. International Users

If you access Framory from outside the United States, your data may be transferred and processed in the United States or other jurisdictions.

---

13. Changes to This Policy

We may update this Privacy Policy periodically.

We will update the "Last updated" date and make changes available on this page.

---

14. Contact Us

If you have any questions about this Privacy Policy, contact us:

Email: hello@framory.ai Website: www.framory.ai